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Sundance Vacations Wins 2014 Gold Stevie® Award for Sales & Customer Service

LAS VEGAS, NEVADA – February 22, 2014 – Sundance Vacations was presented with a Gold Stevie® Award in the Customer Service Team of the Year – Recovery Situation category in the eighth annual Stevie Awards for Sales & Customer Service last night.

Here are the full nominations and awards for Sundance Vacations:

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Nomination: Sundance Vacations Client Resolution Team
Category: Customer Service Team of the Year – Recovery Situation
Status: Gold Stevie Winner
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Nomination: Sundance Vacations New Client Services Team
Category: Customer Service Complaints Team of the Year
Status: Bronze Stevie Winner
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Nomination: Sundance Vacations Call Center Team
Category: Contact Center of the Year (Over 100 Seats) – Other Service Industries
Status: Bronze Stevie Winner
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The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards. The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.

The awards were presented to honorees during a gala banquet on Friday, February 21 at the Bellagio in Las Vegas. More than 400 nominated customer service and sales executives from the U.S.A. and several other countries attended.

The Business TalkRadio Network will broadcast a recording of the presentations this Wednesday, February 26, at 8:00 pm ET.

More than 1,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 36% over 2013. Finalists were determined by the average scores of 129 professionals worldwide, acting as preliminary judges. Entries were considered in 43 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 43 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers.

More than 260 executives around the world participated in the judging process for the 2014 awards, to determine the Finalists and then the Gold, Silver and Bronze Stevie Award placements.

Sundance Vacations very own Ed Coppinger was beaming when he said, “We could not be more proud of our teams for all of the hard work that they put into their jobs every day. These awards are really a true representation of the care that our employees have for their clients and their exceptional service! Way to go guys!”

“Entries to the Stevie Awards for Sales & Customer Service awards have almost doubled over the past few years,” said Michael Gallagher, president and founder of the Stevie Awards. “Not only have we seen a dramatic increase in the number of entries; but the judges have also seen a remarkable rise in the quality of the nominations submitted overall. We congratulate all of this year’s Stevie winners for their outstanding work.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

About Sundance Vacations
Sundance Vacations offers vacation getaway packages for just about everyone. Sundance stays true to its Mission Statement: “We share the common goal of enriching the lives of our customers and each other by helping people experience quality vacations through caring and professional service.” Whether you are dreaming of the beach, yearning to get away deep in the mountains, or looking for adventure with Mickey in Disney World, Sundance has a package for you.

About The Stevie Awards
Stevie Awards are conferred in five programs: the Asia-Pacific Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.

Sponsors and supporters of the 8th annual Stevie Awards for Sales & Customer Service include the Business TalkRadio Network, Competence Call Center, and ValueSelling Associates.

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Tina Dowd

Co-Founder and Owner at Sundance Vacations

Tina Dowd co-founded Sundance Vacations in 1991 with her partner and husband John Dowd. In her 20 years with the company, Tina grew Sundance Vacations from a small start-up telemarketing office to a leading provider of affordable wholesale vacations, with over 700 employees and over 80,000 travelers nationwide. Tina’s award winning vision has guided the growth of the company straight to the Inc. 500/5000 Fastest Growing Companies List. Mrs. Dowd accepted a Stevie Award for Employer of the Year in 2010 for Women in Business and several awards from the Best Places to Work Group in more recent years.

Tina is a graduate from Kutztown University with a BS in Education. In addition to her change leadership Tina also enjoys serving as the Chief Editor of the company’s corporate newsletter, “The Owl”. She shares her extensive travel experience and advice on both the Sundance Vacations blog and Facebook on a regular basis.

Although her schedule is sometimes jam packed with family activities she still finds opportunities to volunteer her time and leadership to various charities. She currently serves as Vice President for Family Promise of Carbon County, an organization serving homeless children and their families in that area. She also chairs the Fund Development team for that organization and plans several major fundraising events each year. The Dowd family generously supports many charities including St. Vincent DePaul Soup kitchen, Wyoming Valley Children’s Association, Volunteers of America, the Wyoming Valley Chapter of the American Red Cross and many others. She is a member of the Luzerne Foundation Millennium Circle. Tina is also a former board member for the Northeast Pennsylvania Better Business Bureau and the Lehighton Area School District. Mrs. Dowd loves traveling, and her favorite vacation destination is where she and husband John Dowd spent their honeymoon, Maui, Hawaii.

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Tina Dowd

Tina Dowd co-founded Sundance Vacations in 1991 with her partner and husband John Dowd. In her 20 years with the company, Tina grew Sundance Vacations from a small start-up telemarketing office to a leading provider of affordable wholesale vacations, with over 700 employees and over 80,000 travelers nationwide. Tina’s award winning vision has guided the growth of the company straight to the Inc. 500/5000 Fastest Growing Companies List. Mrs. Dowd accepted a Stevie Award for Employer of the Year in 2010 for Women in Business and several awards from the Best Places to Work Group in more recent years. Tina is a graduate from Kutztown University with a BS in Education. In addition to her change leadership Tina also enjoys serving as the Chief Editor of the company’s corporate newsletter, “The Owl”. She shares her extensive travel experience and advice on both the Sundance Vacations blog and Facebook on a regular basis. Although her schedule is sometimes jam packed with family activities she still finds opportunities to volunteer her time and leadership to various charities. She currently serves as Vice President for Family Promise of Carbon County, an organization serving homeless children and their families in that area. She also chairs the Fund Development team for that organization and plans several major fundraising events each year. The Dowd family generously supports many charities including St. Vincent DePaul Soup kitchen, Wyoming Valley Children’s Association, Volunteers of America, the Wyoming Valley Chapter of the American Red Cross and many others. She is a member of the Luzerne Foundation Millennium Circle. Tina is also a former board member for the Northeast Pennsylvania Better Business Bureau and the Lehighton Area School District. Mrs. Dowd loves traveling, and her favorite vacation destination is where she and husband John Dowd spent their honeymoon, Maui, Hawaii.