Sundance Vacations is constantly expanding and evolving its departments to provide the highest-level of client engagement and satisfaction. Our mission of enriching lives through travel truly shines through in our most recent program. Our newest venture, Universal Employees, also known as Sundance Seals, was created to expand the skillset of our longtime, valuable marketing team members. The seven current Sundance Seals are trained in multiple existing fields to assist the Marketing and Sales departments. These dual skillsets enable Universal Employees to improve efficiency, contribute significantly to the growth of the company, and enhance the experience for our customers. Universal Employees empathetically serve all Sundance customers through the effective application of sales and marketing skills.
“The idea of creating a Universal Employee is exciting because it creates opportunities for the individuals to broaden their skillset and increase their earning potential,” said Kyle Homer, Vice President of Sales, “Rather than filling multiple groups with staff that only have half a workload, we can now focus on one group that is staffed with the ability to wear multiple hats where needed. It is efficient and it is practical. I cannot wait to see the results of this initiative!”
Our top staff will receive ongoing specialized training as our company grows, which will offer continued knowledge and insight about Sundance and our program. This additional learning advantage will benefit the team in their current positions, or even open new doors for other potential positions.
Valerie Burke, Director of Customer Experience and SEO, commented, “The Universal Employee training is such a great idea, I can’t believe it wasn’t implemented sooner! In addition to the interactions from the Customer Experience team, this is another great way for clients to benefit from that personal touch and understand the fantastic benefits of their vacation package.”
The hard work and devotion that our employees show each and every day is evident. To bring a successful day of vigorous training to a close, Denise Miller, Associate Vice President of Marketing, added, “We couldn’t have chosen a better team of talent! Each ‘Seal’ is already equipped with dedication, motivation, and passion for Sundance Vacations. Harnessing those attributes along with ongoing training will only bring greater success on a personal level, company level and customer level. I’m looking forward to watching all of you grow into the many different roles at Sundance. Congratulations to you all!”
We look forward to our continuous growth as a diverse team of dedicated individuals!
About Sundance Vacations
Seeking to change the way travel companies do business, Sundance Vacations was co-founded in 1991 by the husband-and-wife partnership of John and Tina Dowd. Sundance is home to over 300 employees across its locations in Wilkes-Barre, PA; Hazleton, PA; Harrisburg, PA; Allentown, PA; King of Prussia, PA; Pittsburgh, PA; Tamaqua, PA; Shamokin, PA; and Parsippany, NJ. To learn more about Sundance and our affordable vacation options, visit the Sundance Vacations website.
