Beats Industry Giants Royal Caribbean and Wyndham Vacations to Take Home Second Stevie Award for Sales and Customer Service

Wilkes-Barre, Pa (February 25, 2010) – Sundance Vacations, a leading discount travel provider, was named the winner of the 2010 Annual Stevie Award for Sales Department of the Year in Hospitality and Tourism category for the second year in a row. Sundance Vacations was also named as finalist in the Sales Director of the Year and Contact Call Center of the Year categories.


“This is a great honor for Sundance Vacations,” said John Dowd, President, Sundance Vacations. “Our commitment to providing affordable quality vacations has been at the core of Sundance Vacation’s success for almost two decades. We are proud that our customer service performance ranks with some of the biggest brand names in the country and has been recognized two years in a row by the leading authority on customer service best practices.


The Stevie Awards for Sales & Customer Service are regarded as one of the world’s premier business awards. The awards are bestowed on global industry leaders to recognize and honor the accomplishments of sales, customer service, and call/contact center professionals, departments and teams. Stevie Award Finalists are selected by business professionals worldwide


Each year Sundance Vacations provides more than a million Americans access to discount vacation packages. The Company’s customer service model is designed to ensure that every customer is happy and fully satisfied with their vacation purchase. The sales process focuses on providing clients with a comfortable and fun environment to learn about the affordable vacation packages the Company provides. Additionally, Sundance Vacations places a strong emphasis on integrity in the sales process to ensure that the Company meets the highest standards of ethical sales and marketing. For example, each sales person is highly trained to follow best sales practices and is required to sign a sales integrity agreement to ensure they present information about Sundance Vacation’s packages to clients clearly and honestly.



More than 500 entries were submitted to this year’s Stevie Award competition, including 27 categories for customer service and 41 categories for sales. In addition to Sundance Vacations, this year’s winners include: AT&T BusinessDirect, Marriott International, and Royal Caribbean International. A complete list of all honorees is available at


The Stevie Awards are organizers of several of the world’s leading business awards shows including the prestigious American Business Awards. Members of the Awards’ Board of Distinguished Judges and Advisors and their staffs selected Stevie Award winners from among the Finalists. Finalists were chosen during preliminary judging.

About The Stevie Award:
Derived from the Greek for “crowned” the Stevie Award is approximately 16 inches tall, and represented by a figure holding a crystal pyramid and is hand-cast and finished in 24-karat gold. The crystal pyramid represents the hierarchy of human needs and was developed in the 1960s by psychologist Abraham Maslow, to reflect the human desire to hold the esteem of their peers. Honoring organizations of all types and sizes and the people behind them, the Stevie’s recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at   


About Sundance Vacations:

Sundance Vacations is a national travel company that specializes in wholesale vacation accommodations. The company is headquartered in Wilkes-Barre, Pennsylvania and maintains offices in six other locations including; Rockaway, NJ; Princeton, NJ; King of Prussia, PA; Harrisburg, PA; Downers Grove, IL, and Brookfield, WI. Sundance Vacations was named “27th Best Place to Work” in Pennsylvania by Best Companies Group, and 17th Best Place to Work in Best Places to Work in Illinois. In 2009 the company was honored as Sales Department of the Year in the 3rd annual Stevie Awards for Sales & Customer Service. Sundance Vacations was also just named one of the Fastest-Growing Private Companies in America by Inc. 500/5000.

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