WILKES-BARRE, Pa. — Sundance Vacations, a leader in destination-based travel, has announced an exciting advancement in the way the company will help to handle its customer’s needs.
It comes as no surprise that with changes in technology and the way consumers are purchasing goods that companies will need to change to fit our new digital age. Sundance Vacations has taken a step forward in this department by introducing a new live-chat feature on the company’s website (SundanceVacations.com).
Travelers will now be able to log on to the Sundance Vacations Website and chat directly with a member of the company’s customer service team, instantly! Whether the traveler has a question, comment or needs something taken care of, the live chat will allow them to connect with who they need to and resolve their issue in a timely manner.
Once on the Sundance Vacations Website, travelers will be able to click the “Let’s talk!” bubble, enter their name and email address and they will be connected to the customer service group. The chat function will be enabled during normal-business hours for the customer service department — Monday through Friday 9 a.m. to 9 p.m. and Saturday 9 a.m. to 5 p.m. — and will be just another way of connecting travelers to get the help they need. During the normal business hours of operation, travelers can still contact the customer service department via telephone at 1-800-264-3802 or can submit an email message through the contact us page on the Sundance Vacations Website.
The chatting feature is serviced by LiveChat, a company that has over 16,000 companies using its service including names like Roku, GoDaddy, the Washington Redskins and even the Better Business Bureau. Sundance Vacations is happy to partner with LiveChat in order to provide customers with another way to speak directly with someone at the company.
Log on to the Sundance Vacations Website today and start chatting!