SUNDANCE VACATIONS WINS 4 SILVER AND 4 BRONZE STEVIE® AWARDS  IN 2013 STEVIE AWARDS FOR SALES & CUSTOMER SERVICE

Sundance Vacations was presented with 4 Silver and 4 Bronze Stevie® Awards at the seventh annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top sales awards, contact center awards, and customer service awards.  The Stevie Awards organizes several of the world’s leading business awards shows including the prestigious American Business AwardsSM  and International Business AwardsSM.

The awards were presented to honorees during a gala banquet on Monday, February 25 at the Paris Hotel in Las Vegas, Nevada.  More than 300 nominated customer service and sales executives from the U.S.A. and several other countries attended.

More than 1,100 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of 10% over 2012.  Entries were considered in 30 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; 41 categories for sales professionals, ranging from Senior Sales Executive of the Year to Sales Training or Coaching Program of the Year to Sales Department of the Year of the Year; and categories to recognize new products and services and solution providers.

Sundance Vacations Silver Winners:

Field Sales Team of the Year:  Resort VIP Department

Sales Representative of the Year:  Mike Calnon

Contact Center Professional of the Year:  Doreen Miller

Sundance Vacations Bronze Winners:

Sales Department of the Year – Hospitality & Tourism:  Harrisburg Sales Office

Inbound Marketing Program of the Year:  Inbound Marketing Department

Customer Service Team of the Year – Recovery Situation:  Client Resolution Department

Contact Center Leader of the Year:  Joe Molitoris, Vice President of Marketing

Sundance Vacations also received a Top 10 Award in the 2013 Stevie® Awards for Sales & Customer Service.  A new addition to the repertory of awards in 2013 are the 10 Top Awards, ten best-of-competition prizes that were awarded to the organizations that submitted the best body of work to the competition, in their own name or in the names of one or more clients.  These awards cannot be applied for directly.  Winners are determined by a points system based on the total number of awards won in the Stevie Awards for Sales & Customer Service, with a Gold Stevie win counting for 3 points, a Silver Stevie for 2 points, and a Bronze Stevie counting for 1.5.

“Sundance Vacations is overjoyed and extremely proud to be recognized with 4 silver and 4 bronze Stevie Awards, and our top 10 award is icing on the cake,” said Sundance Vacations Co-Founder Tina Dowd.

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.

About Sundance Vacations:

Sundance Vacations is a national travel company that specializes in discount vacation accommodations at destination golf, beach, ski and mountain resorts throughout North America, Hawaii and the Caribbean.  Sundance Vacations is headquartered in Wilkes-Barre, Pennsylvania and maintains sales offices in four other locations including; King of Prussia, PA; Harrisburg, PA; Downers Grove, IL and Parsippany, NJ.  Sundance Vacations has been named one of the Best Places to Work by Best Companies Group four times in Pennsylvania, three times in Illinois and once in New Jersey.  The company has been honored three times as one of the Fastest-Growing Travel Companies in Pennsylvania by Inc. 500/5000.  For more information, please visit Sundance Vacations at www.sundancevacations.com.

About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service.  Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about The Stevie Awards at www.StevieAwards.com.

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Tina Dowd

Tina Dowd

Co-Founder and Owner at Sundance Vacations
Tina Dowd co-founded Sundance Vacations in 1991 with her partner and husband John Dowd. In her 20 years with the company, Tina grew Sundance Vacations from a small start-up telemarketing office to a leading provider of affordable wholesale vacations, with over 700 employees and over 80,000 travelers nationwide. Tina’s award winning vision has guided the growth of the company straight to the Inc. 500/5000 Fastest Growing Companies List. Mrs. Dowd accepted a Stevie Award for Employer of the Year in 2010 for Women in Business and several awards from the Best Places to Work Group in more recent years.

Tina is a graduate from Kutztown University with a BS in Education. In addition to her change leadership Tina also enjoys serving as the Chief Editor of the company’s corporate newsletter, “The Owl”. She shares her extensive travel experience and advice on both the Sundance Vacations blog and Facebook on a regular basis.

Although her schedule is sometimes jam packed with family activities she still finds opportunities to volunteer her time and leadership to various charities. She currently serves as Vice President for Family Promise of Carbon County, an organization serving homeless children and their families in that area. She also chairs the Fund Development team for that organization and plans several major fundraising events each year. The Dowd family generously supports many charities including St. Vincent DePaul Soup kitchen, Wyoming Valley Children’s Association, Volunteers of America, the Wyoming Valley Chapter of the American Red Cross and many others. She is a member of the Luzerne Foundation Millennium Circle. Tina is also a former board member for the Northeast Pennsylvania Better Business Bureau and the Lehighton Area School District. Mrs. Dowd loves traveling, and her favorite vacation destination is where she and husband John Dowd spent their honeymoon, Maui, Hawaii.
Tina Dowd

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