The Sundance Vacations Harrisburg, PA office is all about customer service!
Mike and Barb Kasper are one of two husband-and-wife teams who serve as co-directors of sales for Sundance Vacations.
The Kaspers are at the helm of Sundance Vacations Harrisburg office, which is located at 4000 Crums Mill Rd # 104, Harrisburg, PA 17112. Together, they started their careers with Sundance Vacations 13 years ago as traveling sales representatives.
“Initially, we were hired as a road crew traveling from town to town along with Jerry and Irene Siskin for about a year. We became sales reps at the Sundance Vacations Pittsburgh office in 2003 and were named sales directors of that office in 2005,” Mike explained.
In 2007, the Kaspers were called upon to open Sundance Vacations new Harrisburg office. “In our first year there, we were named as Sundance’s office of the year, which we still consider a shining moment,” Barb emphasized.
The Kaspers remained as sales’ co-directors in Harrisburg, PA until 2009 when they assumed the same positions at the King of Prussia office where they remained until 2010.
“We returned to Harrisburg, Pennsylvania in 2010 and now we rotate with Sundance Vacations Wilkes-Barre location every other week for sales,” Mike added.
At the Sundance Vacations Harrisburg office there are 14 sales people, one manager and two administrative positions. Office hours are Tuesday through Friday from 4:30 to 9:30 p.m. and Saturday from 9:30 to 3:30 p.m.
“We see 100 to 130 clients per week, primarily from Pennsylvania, and have a 30 percent close ratio on sales. It’s not a bad number, but it always could be better,” he stated.
Sundance Vacations Harrisburg office does a lot to help charity through Sundance Vacations Charities.
“Every year we sponsor a golf tournament called ‘Tee It Up for Tommy” and proceeds benefit a different charity each year. We also have fund-raisers for the battered women’s shelter in Harrisburg, the Make-A-Wish Foundation and Breast Cancer Awareness, among others,” Mike said.
The Sundance Vacations Harrisburg office also helps Penn State by donating to their Ability Athletes Run!
Mike shared that him and Barb have a special place in their hearts for the food and clothing drive the Harrisburg office conducts for the Thanksgiving and Christmas holidays.
The Kaspers keep the sales representatives up to par by conducting training sessions two times a week. “We also connect with the home office for goal-setting and training sessions,” Barb said.
And how do the Kaspers feel when it comes to the treatment of clients? “Our philosophy is that we want clients to leave a little happier than when they came in. We strive to make the sales presentation a good and positive experience. And we pride ourselves on client feedback and we always seem to place number one in customer satisfaction, based on a two-question survey clients fill out,” Mike stated proudly.
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Our Sundance Vacations Harrisburg office location is located conveniently by highway route 81 and serves those in Dauphin County. You may have seen us at the Pennsylvania Farm Show or at the RV Camping Show.
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