Get All Your Questions Answered Through Instant Chat Feature on SundanceVacations.com

SundanceVacations.com is happy to introduce a new chat feature for both current travelers and new clients, allowing visitors to skip the Sundance Vacations contact form and get quick answers to their questions.

LiveChat gives people the opportunity to instant message with active customer care representatives at Sundance Vacations on our main site.

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We have live agents online to chat with you to answer any of your questions!

After simply adding your name and an email address, site visitors can message back with a live agent to answer any questions they may have on the website.

Although new or prospective travelers can reach us for questions multiple ways, such as phone, email or social media, we are excited to introduce this instant chat method.

According to a study by Zendesk, 92% of customers feel satisfied using a live chat feature.

While phone communication was comforting for 88% of people in the study, email or a web form 85%, and social media even lower, it was obvious that chat took the crown.

Visitors on our website can enjoy the convenience of instant answers to their questions with LiveChat- and that’s what it often boils down to: convenience and timeliness.

Over half of the participants in Econsultancy’s study liked having the ability to multitask on the web while waiting for a response and 79% said they loved using chat because they got “immediate” answers to their questions.

This is perfect for visitors who have quick questions about destinations or availability, where a representative can be your Sundance Vacations contact to help right on the spot.

This addition to our website comes at a great time for us, as people are giving us tremendous feedback on Sundance Vacations Reviews for our customer service improvements in 2017.

Sundance Vacations representatives are usually available on LiveChat between 8 a.m. through 8 p.m., Monday through Friday and occasionally on Saturdays.

Why should you try Sundance Vacations LiveChat?

It’s often the quickest way to answer your questions or solve a problem. For example if you are looking for information on a specific destination or region, we can send you the link to the proper page via chat. If you need a phone number, we can show it to you in chat instead of you having to write it down or search for it yourself. 

Another benefit for chat is that it helps us solve issues we may not be aware of regarding an aspect of our service. Emails and phone calls do not offer the opportunity to search for common questions that arise. This gives us a way to seeing reoccuring requests for destinations or concerns about a specific issue.

If we find anything that would be a benefit to our travelers, we can make those changes proactively for you.

Still want to reach someone about a question via phone? 

That’s okay! There are plenty of ways to reach us through Sundance Vacations Contact.

To learn more about if you are eligible to travel with us, give us a buzz at 1-800-355-4300 or check out this Do I Qualify for a Trip page.

If you are a current Sundance Vacations traveler with questions about your travel dates or your account, give us a call at 1-800-264-3802 for customer care.

Do you tweet? You can have your questions answered quickly on Twitter @TravelSundance too! 

For more information, updates, travel tips and news from Sundance Vacations, be sure to follow us on the following social media outlets:

Jennifer Villa

Jennifer Villa

Digital Marketing Coordinator at Sundance Vacations
Jennifer is the Digital Marketing Coordinator for Sundance Vacations. She creates the fun videos you see on our YouTube channel, writes for our Blog, News, and Charities websites, and posts for our social media outlets here at Sundance.
Jennifer Villa

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